Refund Policy

The Refund Policy below is found in and forms part of the QLD Validum Institute Learner Handbook, NSW Validum Institute Learner Handbook and VIC Validum Institute Learner Handbook.

All applications for a refund must be made in writing and outline the reasons why a refund is requested. Applications for a refund must be emailed to admin@validumgroup.com.au

Validum will process your application for a refund in accordance with its refund policy as outlined below.

You are entitled to a refund of your course fees less a $250 enrolment administration fee if:

• you apply for a refund within 14 days after the day you were sent your Validum Institute online Portal (the VIP) log in details; AND
• you have not logged in to the VIP.

You are NOT entitled to a refund in the following circumstances:

• if you have not logged in to the VIP but more than 14 days have passed since you were sent your VIP log in details; or
• if you have already logged in to the VIP; or
• if you fail to complete all or any part of your course by the Course Expiry Date (unless prior arrangements have been made with Validum); or
• if Validum terminates your enrolment on the grounds of misconduct.